To provide a more consistent and smoother user experience, we have implemented important optimizations in version LetsVPN 2.15.0 After you upgrade to this version, the system will no longer distinguish between the "Official Website Version" and the "App Store Version"; all your historical data will be merged into a unified common ID.
Please rest assured that this optimization will not cause any of your data to be lost. We have complete records of data from all historical versions. If you wish to retrieve data from a version not previously selected, you can contact us through the following methods for processing.
What data can be retrieved?
Membership Duration
Referral Relationships
What data cannot be retrieved?
Old version ID numbers (This ID is generated based on the installation package; when the old installation package is removed, this ID is also removed).
How to retrieve data?
To ensure your account security, regardless of the method used, we need to verify your "payment record detail screenshots" to confirm you are the actual owner of the ID. Please prepare the following information based on your actual situation and submit an application via the "Contact Customer Service" feature within the App:
Scenario 1: You have a backup image of the "old version data"
If you downloaded a "backup data" image with the LetsVPN watermark during the App startup selection process, please provide:
The backup image of the old version data (to help customer service quickly locate the account)
The "payment record detail screenshot" for that old ID (If you don't know how to find it, please refer to the "How to find my purchase history" document instructions).
Scenario 2: You did not save any backup images
If you skipped the backup step at the time, or if you belong to the automatic system merge scenario, please provide:
Your old version ID
The "payment record detail screenshot" for that old ID (If you don't know how to find it, please refer to the "How to find my purchase history" document instructions).
Once you have prepared the above information, our customer service staff will process it for you. Generally, this work will be completed within one business day.