LetsVPN

This article explains how to download the latest version of LetsVPN on iOS, Android, Windows and MacBook.

How to download LetsVPN

Share your LetsVPN subscription with multiple devices by simply registering an account.

Use one subscription on multiple devices

If you want to delete account in LetsVPN, please refer to this instruction.

How to delete account in LetsVPN?

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Thank you very much for using LetsVPN, you can find the solutions to common questions here.

Help Documents

Please follow the instructions below to recover your remaining time when ID changes.

How to recover my remaining time when ID changes

If you’re unsure which subscription suits you best, please read this article for more details.

The difference between Standard and Platinum subscription

All accepted payment methods are listed below. Please read this article to know how to find your purchase record.

How to find my purchase history

Purchase Questions

It just takes 1 minute to get your stable connection back.

How to fix my unstable LetsVPN connection?

Please follow the instructions to keep LetsVPN running in the background.

Keep LetsVPN running in the background (for Huawei users)

Keep LetsVPN running in the background (for Xiaomi users)

LetsVPN is possibly forced to shut down due to App Optimization. Please follow the instructions to keep LetsVPN running in the background.

Keep LetsVPN running in the background (for Samsung users)

FAQ for Android

If you can’t access any website after connecting to the VPN, the methodology described in this article can help you to solve this problem.

What to do if you can’t access any website when you connect to the VPN

Why can't Windows users get free trials? You can refer to this article.

What if I can't get free trials on Windows?

Please manage the configuration in Control Centre if you are using Killer NIC.

Special settings for Killer Networking products

If you have Intel Connectivity Service operating in your device, please adjust these settings...

Special Settings for Intel Connectivity Service

For DELL computer users, please adjust the settings of SmartByte to keep LetsVPN running normally.

Special Settings for SmartByte

If you use DELL computer and install the ExpressConnect Drivers & Services, please adjust these settings...

Special Settings for ExpressConnect

How to Troubleshoot .NET Framework Not Running

FAQ for Windows

We strongly recommend that you update LetsVPN to the latest version. More details will be explained in this article.

Find the software version on my device

Please read this article, if you’ve encountered the same problem.

What if I reached maximum connection limit

This article explains how to manage the remaining time of your device or account.

Tips about account transfer

This article will guide you on how to resolve the VPN configuration startup failure error encountered after upgrading to iOS 18.

Fixing VPN Startup Issues Caused by iOS 18 MDM

Frequently asked questions

When you encounter some difficult problems, our customer support may ask you to upload a log to help resolve your issue.

How to upload logs？

Microsoft Network Monitor efficiently helps technical engineer locate your problem. For more details, please read this article.

How to download Microsoft Network Monitor

When you encounter some difficult problems while using LetsVPN Windows, our engineer will provide remote support via TeamViewer to help you.