In recent years, Samsung introduced Smart Manager, which helps users optimize their phones. However, it sometimes stops apps running in the background to save battery power. In order to keep LetsVPN running in the background, please follow the instructions below if you are using One UI or Samsung Experience. You will need to
Lock LetsVPN in Recent screen
Allow LetsVPN to run in the background
Don’t turn on Maximum Power Saving Mode
If you are using other mobile phones, please read < How to fix my unstable LetsVPN connection? >.
For One UI users, please follow the instructions presented on the gif,
Lock LetsVPN
Open LetsVPN, swipe to Recent screen
Hold on LetsVPN logo on top
Lock LetsVPN app
You will see a “lock” in the bottom right corner
If you are using Samsung Experience, there will be three-point menu logo in Recent screen. Hold on it and lock LetsVPN app.
Allow LetsVPN to run in the background
Please follow the instructions presented on the gif,
Go to Settings
Tap Apps
Choose LetsVPN, then tap Battery
Turn on "Allow background activity"
Don’t turn on Maximum Power Saving Mode
Please follow the instructions presented on the gif,
Go to Settings
Tap Device Care
Tap Battery, then go to Power mode
Don’t choose Maximum Power Saving Mode
Now you can enjoy our “Stay Connected All the Time ” service!
If none of the above solutions are helpful, please reach us at letsvpn@rbox.me. Our customer support team is happy to assist you.