Uninstall LetsVPN won’t affect your device ID. However, reset the system will result in the change of  device ID. If you didn’t register an account, the remaining time of your original device might unfortunately disappear after the ID changes.

Please carefully read the instructions below and we will try our best to help you recover your remaining time. For other relevant information, please read <Use one subscription on multiple devices>.

To recover your account, we need the listed information below:

If you don’t know how to find purchase record, please read <How to find my purchase history>

For security reasons, we are unable to help you if you can’t provide the screenshot of your purchase record. 

Please send us an email at letsvpn@rbox.me with the listed information above, our staff will help you. Generally, it will take 1 business day for us to get back to you. Please don’t hesitate to contact us if you have any problem.