After the registration completes, one subscription allows you to connect multiple devices at same time.
If you could’t find the account settings page, please read <Find the software version on my device> to ensure you are using the latest version.
Please follow the instructions on the picture above:
Log into your account (register an account first if you don’t have one).
Buy a subscription. One subscription lets you connect multiple devices at the same time.
Please note that your remaining time may change during various account operations, such as registering, logging in, or deleting a device. For more details please read< Tips for account transfer >
Again, we strongly recommend that you don’t share your account information with others. Anyone who logs into your account can change the password and there is no associated phone number or email address that helps you reset your password.
Please keep all your account information secure. It‘s risky to share your account with someone you don’t know as he/she can remove all your devices after logging in.
Sharing your account with different users is in violation of LetsVPN Terms of Service. Nevertheless, we will try our best to help you if something unexpected happens. For more details, please read <Recover my LetsVPN account>
How many devices can be connected simultaneously with one LetsVPN subscription?
Currently, one subscription allows you to connect 2 devices at same time, which meets the needs of 90% of users (a smartphone and a computer).
Does the subscription fee increase with device number?
Nope! There is no extra charge for 2 connections. In the near future, we may have more subscription options for you to choose at different prices. You can make the purchase according to your needs. If you have better ideas, please email us at letsvpn@rbox.me. You are more than welcome to tell us what you need or what will be more popular!
How to manage my account if I change a device?
If you change a device, please follow the instructions below. (Please note that you can’t remove the same device that you logged into)
If there is only one device in your account
Log into your account on the new device
Remove the device you no longer use
2. If there are two devices in your account
Log into your account on the device you are still going to use
Remove the device you no longer use
3. If both of the binding devices are not under your control, please read <What if I reached maximum connection limit>
How to merge multiple accounts?
Please email us your different account names and IDs at letsvpn@rbox.me and tell us why you like to merge these accounts. We will try our best to help you.
In some cases, we might need your collaboration to finish the mergence.
Please don’t hesitate to reach us at letsvpn@rbox.me if you have any problem. Our customer support team is ready to assist you.